Process & policy diagnostics
Interview process owners; assess existing internal acts for applicability, consistency, gaps, overlaps and misalignment with real operating procedures and applicable rules.
Independent enterprise advisory · Prague · International delivery
We understand how
businesses really work.
Then make them work better.
Business process analytics meets enterprise systems architecture. We connect policies, people, processes, data and technology to turn fragmented operations into an accountable, measurable end-to-end system.
20+ yrsBusiness process and quality expertise
20+ yrsEnterprise IT and architecture expertise
TelecomOperator-scale CRM, OSS/BSS and integration
E2EFrom diagnosis to implementation and handover
What we do
Business logic.
Technical reality. One picture.
Many transformations fail at the boundaries: between divisions, policies and daily work, or business requirements and IT systems. Our combined experience is built around making those boundaries visible and manageable.
End-to-end process architecture
Build L1–L3 process models, AS-IS / TO-BE views, hand-off maps, RACI, process ownership, approval paths and SOPs across business units.
Enterprise systems analysis
Trace requirements and information flows across CRM, billing, OSS/BSS, ERP and other platforms; identify integration dependencies and implementation constraints.
Risk, controls & governance
Define process risks, control owners, delegation of authority, segregation of duties, compliance alignment and KPI frameworks.
Operational efficiency
Identify bottlenecks, duplicate effort, manual hand-offs and automation candidates; prioritise improvements by risk, value and delivery feasibility.
Implementation & adoption
Translate target designs into workable changes, documentation, pilots, training, acceptance criteria and maintainable governance.
Not just process diagrams.
Operational decisions grounded in evidence. We examine how a policy is executed, who owns each decision, what data and systems it depends on, where controls belong, and what must change for the future state to work.
Operational decisions grounded in evidence. We examine how a policy is executed, who owns each decision, what data and systems it depends on, where controls belong, and what must change for the future state to work.
Relevant track record
Experience from the inside
of complex organisations.
Selected engagements undertaken by our principals in their individual professional careers. These are not represented as contracts delivered by this newly presented advisory team.
VimpelCom / Beeline
Sergej Fedorovič · Scoping and requirements managementCoordinated scope, vendors, milestones and requirements for a large-scale CRM implementation serving approximately 50 million mobile subscribers, with 15 functional streams and 3,000 concurrent call-centre agents. Addressed gaps between business needs and technical delivery.
Rostelecom
Sergej Fedorovič · Amdocs solution architectureDesigned and supervised CRM architecture for the consolidation of legacy CRM and billing environments into a central hub, supporting more than 30,000 named users. Focus on integration, functional integrity and performance at scale.
LUXGSM & Sunrise
Sergej Fedorovič · CRM audit and architecture consultingReviewed an implemented CRM solution, including usability, business performance, requirements and vendor solution design (LUXGSM); provided CRM architecture consulting for Sunrise Switzerland.
British Telecom, Czech Telecom & Telecom Austria
Sergej Fedorovič · Amdocs and operator-side assignmentsWorked on next-generation OSS/BSS proof of concept for British Telecom, ADSL service provisioning and third-line integration support for Czech Telecom, and CRM migration consulting for Telecom Austria.
Federal Communications Supervision Service, Russia
Uliana Elina · Regulatory and process analysisAnalysed internal regulations for operational enforceability and practical applicability; assessed regulatory and implementation risks; identified inconsistencies and aligned procedural requirements with actual business processes and subordinate legal acts. Work also related to a results-oriented budgeting programme.
Orlimex
Uliana Elina · Cross-functional business analysisMapped interconnected processes across procurement, warehouse, production, logistics and sales, tracing responsibilities, systems, data hand-offs and process dependencies. Identified gaps and formulated target-state improvements.
YamalGazInvest and industrial clients
Uliana Elina · QMS and organisational consultingConducted process-owner interviews; developed process atlases, quality manuals, documented procedures and department-level implementation tasks; supported ISO-related readiness and continuous improvement.
Banking, fintech & digital operations
Both principals · Separate engagementsUliana supported risk, control and programme governance in banking and delivered workflow integration and automation in e-commerce. Sergej led enterprise architecture, compliance-related programmes, CRM and complex technology delivery in European banking and fintech.
The people behind the work
Two disciplines.
One transformation perspective.
Enterprise architecture · Telecom · Technology delivery
Sergej Fedorovič
Enterprise Architect · CIO / CTO · Business Solutions Architect
- 21 years in enterprise IT, combining architecture, requirements-to-solution organisation, stakeholder alignment and technical leadership across telecom, banking and fintech.
- Leads end-to-end solution architecture and implementation across multiple teams, integrators and vendors — from scoping and design through development, testing, rollout and post-production.
- Deep telecom track record across CRM and OSS/BSS: VimpelCom/Beeline, Rostelecom, Sunrise, LUXGSM, British Telecom, Czech Telecom/O2, Telecom Austria, SFR, UPC and other Tier-1 operators.
- Hands-on experience with large-scale CRM consolidation, service fulfilment, billing/CRM integration, requirements governance, implementation audit and troubleshooting requirement gaps.
- Methods and modelling include TOGAF, BIAN, ArchiMate, UML and BPMN, with both Agile/Scrum and waterfall delivery.
Business process analysis · Quality · Governance · Automation
Uliana Elina
Senior Business Process Analyst · Process Transformation · Quality & Controls
- 20+ years across business-process analysis, process architecture, QMS/ISO, organisational design, internal procedures, controls, KPI frameworks and transformation.
- Analyses organisations as interconnected systems of processes, roles, data, policies, controls, systems and decision rules — with AS-IS/TO-BE and L1–L3 process architecture across functions.
- Experienced in process-owner interviews, cross-functional dependency analysis, process atlases, documented procedures, responsibility mapping, risk/control logic, KPI design, implementation support and training.
- Public-sector experience includes the Federal Communications Supervision Service within a results-oriented budgeting programme; related regulatory-analysis work covered practical enforceability, implementation risk and alignment of regulations with operational processes and subordinate acts.
- Recent work adds system integration and workflow automation: REST APIs, JSON, webhooks, n8n/Make/Zapier, requirements, acceptance criteria and multi-system process redesign.
Project references, exact role allocations and availability are confirmed separately for each engagement. Specialist legal review, benchmarking and change-management resources can be scoped with the client rather than presumed to be part of a fixed team.
How we would approach a telecom transformation
From fragmented rules
to a working operating model.
A pragmatic delivery sequence aligned with the needs of a telecom operator seeking unified processes, consistent internal acts and stronger governance.
01 · Discover
Review internal acts, interview division leaders, identify systems, roles, hand-offs and current operating reality.
02 · Diagnose
Build L1–L2 baseline, assess policy applicability and gaps, risk/value priorities and improvement opportunities.
03 · Redesign
Define E2E target architecture, ownership, RACI, approval rights, L3 procedures and supporting controls.
04 · Implement
Pilot priority changes, align documentation with real work, test controls and refine through feedback.
05 · Transfer
Establish versioned repositories, process-owner capability, KPIs, training and sustainable review cycles.
Built to be maintained by your team.
Editable process maps, policies and registers. Clear owners, traceable decisions, explicit acceptance criteria and a practical handover — not a static consulting report.
Our point of view
“A process is not just a sequence of boxes. It is a chain of responsibilities, information, decisions, rules and systems. Improve the chain — not only the diagram.”
Start a conversation
Tell us about
the transformation ahead.
Share context, timing and constraints. We respond with availability and a proposed next step — typically a focused discovery call.
Pamakid s.r.o. · brand Venturia Tech
Prokopova 148/15, Žižkov, 130 00 Praha 3, Czech Republic
IČO 10993843 · File C 351153, Municipal Court in Prague
Data mailbox: ex75zbe
Prokopova 148/15, Žižkov, 130 00 Praha 3, Czech Republic
IČO 10993843 · File C 351153, Municipal Court in Prague
Data mailbox: ex75zbe